Cultivating Trust
27/01/09 Filed in: 7 Ideas Coach
Trust is not neutral - trust will either accelerate or erode leadership capacity. This podcast outlines seven strategies effective leaders can use to constantly cultivate high levels of trust.
- Make it personal - remember trust with one establishes trust with many.
- Stand for something - consistency shows reliability, congruence demonstrates authenticity, and coherence (your story over time) imparts meaning.
- Declare intent - make explicit statements goals that everyone shares.
- Market transparency - you might of told ‘em, but did they notice? Be proactive in pointing out how people can see what is going on.
- Seed accountability, weed blame - encourage blame free problem-solving
- Speak of others as though they were present - what else is there to say.
- Learn to apologize - don’t explain, don’t excuse, and follow-up with corrective action.
article on the “three C’s” ...consistency, congruence, coherence
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